Frequently Asked Questions

Customer Care
Purchase & Shipping
Cost Of Shipping

Orders can be shipped all around the world.

Standard shipping anywhere in Australia is $5 per order. We offer free shipping for orders over $99. Express shipping is $10.

Standard shipping to New Zealand is AUD$25with an estimated transit time of 5-14 business days. We also offer a DHL Express service for AUD$40 with a delivery time of 2-5 days from dispatch. Free shipping is available for orders over $150.

Standard international shipping (including tracking) is AUD$40.

If you need your products urgently overseas, please email Asahi to discuss express international shipping.

You will be responsible for all customs-associated charges within your country.

Estimated Shipping Period

Orders are usually dispatched within 48 hours. East coast Australian orders will usually arrive within 5 working days. Deliveries to west coast Australia and remote areas may take longer. International shipping times vary depending on your location. We will send you relevant tracking numbers once your order is dispatched.

Payment Method

We accept secure payments via Visa, Mastercard, American Express and PayPal.

Refunds And Exchanges

If you are not satisfied with your products, we offer a full refund or exchange within 14 days after you receive your products, provided the products are unused and undamaged. You will be responsible for the cost of return shipping. You assume any risk of lost, stolen or damaged goods during transit. If you would like a refund or exchange, please email us at please email Asahi.

Modify Or Cancel Order After Order Placed

If you need to modify or cancel an order, please email us immediately at Asahi. Orders cannot be cancelled or modified after dispatch. If you wish to cancel or modify your order after it has been dispatched, you will need to do so in accordance with our refund/exchange policy above.

When A Product Is Out Of Stock

We will inform you when you attempt to purchase a product if it is out of stock. If we run out of stock of your product after your purchase, you will have the option of waiting until the product arrives or an exchange/refund.

Use Of Discount Code

Only one discount code is permitted per order for the registered customer account.

Contact Asahi Paws

Any enquiry please contact us at Asahi.

Special Sale Terms & Conditions
Special New Online Store Launch Sale

We are excited to announce that, our new online store, is officially open!

Join us in celebrating our launch by taking advantage of our special offer: 20% off your first order storewide (excluding shipping cost) when you use the code LAUNCH20 at checkout. This promotion is available for new customers who register for an account with us and is valid for one-time use per customer.

Don't miss out, this offer ends on February 12h, 2023 in 2 weeks time, so start shopping now!

Tested On Animals?

No, Asahi is happily satisfied with all products as he is using those products everyday.

Ingredients Of Asahi Paws’ Product?

All ingredients contained in Asahi Paws are all natural and un-harm to all paws. Our products are FREE from: Parabens, PEGS, Parabens, PEGS, phenoxyethanol, phthalates, SLS, SLES, petrolatum, mineral oils, silicones, MEA, DEA, TEA, EDTA, propylene glycol, synthetic fragrances/colours or animal-derived ingredients.

Our products are human graded, we only offer products to our paws friends unless those products are safe to used by our own.

Is Our Product And Packaging Earth-Friendly?

Asahi Paws aim to produce eco-friendly products to our paw friends, not only the products but also their packages, the carton boxes are recyclable and reusable.

Our wet wipes are 100% compostable. Poop bags are degradable and compostable.

How Sticky Tapes Of Puppy Pads Works?

The sticky tapes of puppy pads are working with all type of floors.

For hard floors, they may works very well with it’s stickiness, we strongly recommend not to stick the pad on hard floor too long, otherwise clean of the stickiness may be required.

Can’t find what you’re looking for?

Here at Asahi Paws, we care deeply about our paw friends. If you have further questions regarding pet care and product information, please contact us!

Contact us now Click here